Refund policy

Big Willy’s Wholesale – Terms & Conditions

Last Updated: October 1, 2026

These Terms & Conditions (“Terms”) govern all purchases of products and services from Big Willy’s Wholesale (“Big Willy’s,” “we,” “us,” or “our”), whether made through our website, by invoice, email, telephone, in person, or through another sales channel.

By placing an order, submitting payment, accepting an invoice, receiving merchandise, or otherwise purchasing from Big Willy’s Wholesale, the buyer (“Buyer,” “you,” or “your”) acknowledges and agrees to these Terms.

These Terms apply primarily to business-to-business and wholesale transactions.

1. Wholesale & Resale Purchases

Big Willy’s Wholesale sells merchandise primarily to wholesalers, retailers, e-commerce sellers, marketplace sellers, exporters, resellers, distributors, and other commercial buyers.

Unless otherwise expressly stated in writing, Buyer is purchasing merchandise for commercial or resale purposes.

Buyer is responsible for determining whether merchandise is appropriate for Buyer’s intended business, customers, sales channels, and jurisdiction.

2. Product Availability

All merchandise is offered subject to availability.

Inventory levels can change rapidly and merchandise may be sold, allocated, damaged, discovered to be unavailable, or otherwise become unavailable before an order is fulfilled.

An order is not guaranteed merely because:

  • An order was submitted online;
  • A purchase order was issued;
  • An invoice was generated; or
  • Merchandise appeared available on our website.

Big Willy’s reserves the right to cancel, reduce, modify, or refuse an order when reasonably necessary due to inventory discrepancies, pricing errors, payment issues, product availability, suspected fraud, compliance concerns, or other fulfillment issues.

If Big Willy’s cancels merchandise for which Buyer has already paid, Big Willy’s will refund the applicable amount paid for the canceled merchandise.

3. Product Descriptions & Information

Big Willy’s makes reasonable efforts to provide accurate product information.

Product information may include:

  • Product descriptions;
  • UPCs;
  • Model numbers;
  • Case packs;
  • Quantities;
  • Images;
  • Dimensions;
  • Weights;
  • Expiration dates;
  • Manufacturer information;
  • Packaging information; and
  • Other specifications.

Buyer understands that wholesale and closeout merchandise may occasionally have packaging variations, manufacturer updates, assortment variations, or other commercially reasonable differences from photographs or descriptions.

Buyer is responsible for reviewing all information material to Buyer’s purchase before placing an order.

If a specific feature, date, specification, packaging configuration, certification, or other characteristic is essential to Buyer’s purchase, Buyer should obtain written confirmation from Big Willy’s before ordering.

4. Pricing

Prices are subject to change without notice.

Pricing may vary based on:

  • Quantity;
  • Product;
  • Availability;
  • Customer;
  • Promotion;
  • Freight requirements;
  • Payment method;
  • Negotiated terms; or
  • Other commercial considerations.

A price offered to one Buyer does not create an obligation to provide the same pricing to another Buyer.

Pricing errors may be corrected before fulfillment.

5. Discounted Orders & Final Sale Merchandise

Any discounted order is FINAL SALE unless expressly agreed otherwise in writing by Big Willy’s Wholesale.

The following may also be designated final sale:

  • Closeout merchandise;
  • Liquidation merchandise;
  • Specially negotiated orders;
  • Take-all purchases;
  • Clearance merchandise;
  • Special orders;
  • Custom-prepared orders;
  • Kitted or labeled merchandise;
  • Merchandise specifically acquired for Buyer;
  • Merchandise otherwise identified as final sale.

Final sale merchandise cannot be returned, exchanged, or canceled after Big Willy’s accepts the order, except where otherwise required by applicable law.

6. Payment

Buyer agrees to pay all amounts according to the payment terms stated on the applicable invoice, checkout page, purchase agreement, or written sales communication.

Big Willy’s may require:

  • Full payment in advance;
  • Deposits;
  • Credit card authorization;
  • Wire transfer;
  • ACH;
  • Certified funds; or
  • Other payment arrangements.

Big Willy’s may withhold shipment until payment has cleared.

Buyer is responsible for ensuring that payment information is accurate and authorized.

7. Deposits & Special Orders

Deposits for special orders, custom purchases, reserved inventory, committed inventory, or merchandise purchased specifically for Buyer may be non-refundable.

Unless otherwise agreed in writing, special orders cannot be canceled once Big Willy’s has committed to purchasing, preparing, allocating, labeling, kitting, transporting, or otherwise processing the merchandise.

8. Shipping & Freight

Unless expressly stated otherwise, shipping and freight charges are Buyer’s responsibility.

Shipping dates, delivery dates, and transit times are estimates only.

Big Willy’s is not responsible for delays caused by:

  • Freight carriers;
  • Parcel carriers;
  • Weather;
  • Port congestion;
  • Customs;
  • Government actions;
  • Labor disruptions;
  • Transportation shortages;
  • Natural disasters; or
  • Other circumstances outside Big Willy’s reasonable control.

9. Freight Inspection

Buyer is responsible for inspecting shipments promptly upon delivery.

For palletized, LTL, or truckload shipments, Buyer should inspect the shipment before signing the carrier’s delivery receipt whenever reasonably possible.

Visible damage, shortages, crushed cartons, missing pallets, or other freight issues should be documented on the carrier’s delivery receipt.

Buyer should photograph any freight damage.

Failure to document visible freight damage with the carrier may affect the ability to pursue a freight claim.

10. Risk of Loss

Risk of loss transfers according to the applicable shipping terms stated on the invoice or order.

Where no specific shipping term is stated, risk of loss generally transfers to Buyer when merchandise is tendered to the carrier for shipment, except where applicable law requires otherwise.

11. Returns & Refunds

Unless merchandise is designated final sale, eligible returns must be requested within 7 days after Buyer receives the order.

To qualify for consideration:

  • Merchandise must be unopened;
  • Merchandise must remain in its original condition;
  • Buyer must obtain authorization before returning merchandise;
  • Buyer is responsible for return shipping; and
  • Approved returns are subject to a 50% restocking fee.

Unauthorized returns may be refused.

Big Willy’s reserves the right to inspect returned merchandise before issuing any refund or credit.

12. How to Request a Return

Buyer should contact:

sales@bigwillyswholesale.com

and provide:

  • Order number;
  • Product information;
  • Quantity;
  • Reason for return; and
  • Photographs or supporting documentation when applicable.

Approved returns should be shipped only after receiving authorization from Big Willy’s.

Return address:

Big Willy’s Wholesale
4617 South Alameda Street
Vernon, CA 90058

13. Order Shortages & Product Claims

Claims involving:

  • Missing merchandise;
  • Incorrect merchandise;
  • Quantity discrepancies;
  • Product condition;
  • Incorrect case packs; or
  • Other order discrepancies

should be reported within 7 days of delivery.

Buyer should provide photographs and other reasonably requested supporting documentation.

Failure to report an apparent discrepancy within the applicable claim period may result in denial of the claim to the extent permitted by law.

14. Marketplace Sellers

Big Willy’s does not guarantee that any merchandise is eligible for sale on any third-party marketplace, including but not limited to:

  • Amazon;
  • Walmart Marketplace;
  • eBay;
  • TikTok Shop;
  • Whatnot;
  • Target Plus; or
  • Any other marketplace or resale platform.

Buyer is solely responsible for determining whether Buyer is authorized or eligible to sell a particular:

  • Product;
  • Brand;
  • ASIN;
  • UPC;
  • Category; or
  • Listing.

Buyer is also responsible for determining whether documentation supplied with an order will satisfy the requirements of a particular marketplace.

15. No Guarantee of Marketplace Acceptance

An invoice from Big Willy’s Wholesale does not constitute a guarantee that Amazon, Walmart, eBay, or any other marketplace will accept the invoice for:

  • Ungating;
  • Brand approval;
  • Category approval;
  • Product authenticity verification;
  • Account reinstatement;
  • Listing approval; or
  • Any other marketplace compliance purpose.

Marketplace policies are controlled entirely by the applicable marketplace and may change without notice.

Big Willy’s has no control over those decisions.

16. Marketplace Restrictions Are Not Grounds for Return

Buyer’s inability to list, advertise, sell, or distribute merchandise on a particular marketplace does not constitute a product defect.

Except where otherwise expressly agreed in writing, Big Willy’s will not accept returns or issue refunds because:

  • A marketplace gated the product;
  • Buyer lacks brand approval;
  • A marketplace rejected an invoice;
  • A listing was removed;
  • An ASIN became restricted;
  • Buyer’s account was suspended;
  • Marketplace requirements changed; or
  • Buyer otherwise cannot sell the merchandise through Buyer’s preferred channel.

Buyer should confirm eligibility before purchasing.

17. Kitting, Labeling & Marketplace Preparation Services

Big Willy’s may offer optional kitting, labeling, prep, packaging, or other fulfillment-related services.

Such services may include:

  • Product labeling;
  • Marketplace labels;
  • FNSKU labels;
  • UPC labels;
  • Carton labels;
  • Bundling;
  • Kitting;
  • Repackaging;
  • Case preparation; and
  • Other preparation requested by Buyer.

Fees will be disclosed before the service is performed.

For applicable WFM kitting and labeling services, pricing may currently include:

100–500 units: $2.00 per unit
501+ units: $1.85 per unit

Pricing may change and the rate stated on Buyer’s order or invoice will control.

18. Buyer Responsibility for Labels

Buyer is responsible for supplying correct labeling instructions, label files, SKUs, FNSKUs, shipment plans, UPCs, carton information, marketplace instructions, and other information required to perform prep services.

Big Willy’s is not responsible for losses resulting from inaccurate information supplied by Buyer.

Buyer should review all label information before authorizing production.

19. Kitted or Labeled Merchandise Is Final Sale

Once merchandise has been:

  • Kitted;
  • Labeled;
  • Repackaged;
  • Bundled;
  • Customized; or
  • Otherwise modified at Buyer’s request,

the applicable merchandise and service charges are final sale and non-refundable, except where the error resulted directly from Big Willy’s failure to follow Buyer’s written instructions.

20. Buyer Compliance Obligations

Buyer is responsible for ensuring that its purchase, resale, storage, transportation, advertising, labeling, distribution, and use of merchandise comply with all applicable laws and regulations.

This may include requirements relating to:

  • Consumer products;
  • Product labeling;
  • Product safety;
  • Marketplace policies;
  • Import/export requirements;
  • State and local laws;
  • Environmental regulations;
  • Proposition 65;
  • Sales tax;
  • Resale certificates;
  • Licensing; and
  • Industry-specific requirements.

Big Willy’s does not provide legal, regulatory, tax, or marketplace compliance advice.

21. Resale, Modification & Repackaging

Buyer assumes responsibility for merchandise after Buyer modifies, relabels, repackages, bundles, alters, combines, or redistributes it.

Big Willy’s is not responsible for claims resulting from Buyer’s:

  • Relabeling;
  • Repackaging;
  • Modification;
  • Bundling;
  • Removal of warnings;
  • Removal of expiration dates;
  • Removal of lot numbers;
  • Alteration of manufacturer information;
  • Improper storage;
  • Improper transportation;
  • Improper use; or
  • Misrepresentation of merchandise.

22. Product Storage & Handling

Buyer is responsible for properly storing and handling merchandise following delivery.

Big Willy’s is not responsible for deterioration, damage, spoilage, contamination, temperature exposure, moisture damage, improper handling, or other condition changes occurring after risk of loss has transferred to Buyer.

23. Expiration Dates & Shelf Life

Where expiration or best-by information is available, Big Willy’s may provide such information as a convenience to Buyer.

Buyer is responsible for determining whether remaining shelf life is suitable for Buyer’s resale plans.

Buyer should obtain written confirmation before purchase when expiration date or remaining shelf life is material to the transaction.

24. Manufacturer Warranties

Unless expressly stated otherwise, Big Willy’s is not the manufacturer of merchandise it sells.

Any manufacturer warranty is provided solely by the manufacturer and is subject to the manufacturer’s own terms and conditions.

Big Willy’s does not guarantee that a manufacturer warranty is transferable to Buyer or Buyer’s customers unless expressly stated in writing.

25. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY SPECIFICALLY PROVIDED BY BIG WILLY’S WHOLESALE.

TO THE FULLEST EXTENT PERMITTED BY LAW, BIG WILLY’S DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • NON-INFRINGEMENT;
  • TITLE, EXCEPT AS REQUIRED BY LAW; AND
  • FITNESS FOR RESALE THROUGH ANY PARTICULAR SALES CHANNEL.

No employee, salesperson, representative, or agent may create a warranty on behalf of Big Willy’s unless that warranty is expressly stated in writing by an authorized representative.

26. No Guarantee of Resale Value or Profit

Big Willy’s does not guarantee:

  • Resale price;
  • Retail value;
  • MSRP;
  • Profit margin;
  • Sell-through rate;
  • Customer demand;
  • Marketplace eligibility;
  • Future market value; or
  • Buyer profitability.

Any retail price, MSRP, comparable price, marketplace price, or estimated resale price provided by Big Willy’s is informational only and may change.

Buyer is responsible for conducting its own resale and market analysis.

27. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BIG WILLY’S WHOLESALE, ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO ANY PURCHASE, PRODUCT, SERVICE, SHIPMENT, OR TRANSACTION.

This includes, without limitation:

  • Lost profits;
  • Lost revenue;
  • Lost sales;
  • Lost customers;
  • Business interruption;
  • Marketplace fees;
  • Marketplace suspension;
  • Marketplace account termination;
  • Listing removal;
  • Storage costs;
  • Disposal costs;
  • Lost business opportunities;
  • Reputational loss; or
  • Other indirect commercial losses.

28. Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BIG WILLY’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO A PRODUCT, ORDER, OR TRANSACTION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO BIG WILLY’S FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

This limitation does not apply to liability that cannot legally be limited or excluded.

29. Product Injury & Mandatory Legal Rights

Nothing in these Terms is intended to exclude or limit liability where such liability cannot legally be excluded or limited under applicable law.

Big Willy’s does not waive any defense, indemnification right, contribution right, manufacturer claim, insurance right, or other right available under applicable law.

30. Product Recalls

If Big Willy’s becomes aware of a manufacturer or government recall that reasonably affects merchandise sold to Buyer, Big Willy’s may notify Buyer when practicable.

Buyer remains responsible for monitoring recalls applicable to merchandise in Buyer’s possession or distribution chain.

Any remedy relating to recalled merchandise may be subject to the applicable manufacturer’s or government agency’s recall program.

Unless legally required otherwise, Big Willy’s is not responsible for Buyer’s lost profits, marketplace costs, customer refunds, transportation costs, disposal costs, or other consequential losses associated with a recall.

31. Buyer Indemnification

To the fullest extent permitted by law, Buyer agrees to indemnify, defend, and hold harmless Big Willy’s Wholesale and its owners, members, officers, employees, agents, and affiliates from claims, liabilities, damages, losses, costs, and reasonable attorneys’ fees arising from or relating to:

  • Buyer’s resale or distribution of merchandise;
  • Buyer’s advertising or marketing;
  • Buyer’s labeling or relabeling;
  • Buyer’s repackaging or modification;
  • Buyer’s misuse of merchandise;
  • Buyer’s violation of applicable law;
  • Buyer’s violation of marketplace policies;
  • Buyer’s representations to Buyer’s customers; or
  • Buyer’s breach of these Terms,

except to the extent the claim results from conduct by Big Willy’s for which liability may not legally be shifted to Buyer.

32. Chargebacks & Payment Disputes

Buyer agrees to contact Big Willy’s and make a reasonable effort to resolve any legitimate order issue before initiating a payment dispute or chargeback.

Buyer may not initiate a chargeback merely because:

  • Buyer cannot resell merchandise;
  • Market prices changed;
  • Buyer changed its mind;
  • Buyer lacks marketplace approval;
  • Buyer’s listing was restricted;
  • Merchandise was designated final sale; or
  • Buyer no longer wants the merchandise.

Big Willy’s reserves the right to provide these Terms, invoices, shipping records, correspondence, proof of delivery, and other transaction documentation in response to a payment dispute.

Nothing in this section limits any payment-dispute rights that cannot legally be waived.

33. Fraud & Unauthorized Transactions

Big Willy’s may delay, cancel, or investigate orders where fraud, unauthorized payment activity, identity misuse, or suspicious purchasing behavior is reasonably suspected.

Additional identification or payment verification may be requested before fulfillment.

34. Resale Certificates & Taxes

Buyer is responsible for providing valid resale certificates or other tax exemption documentation where applicable.

Buyer is responsible for taxes, duties, fees, and governmental charges applicable to the transaction unless Big Willy’s is legally required to collect them.

35. Intellectual Property & Brand Names

Brand names, trademarks, logos, product images, and other intellectual property associated with merchandise remain the property of their respective owners.

The sale of merchandise by Big Willy’s does not grant Buyer any ownership interest in a manufacturer’s or brand owner’s intellectual property.

Buyer is responsible for ensuring that its use of trademarks, images, listing content, and marketing materials complies with applicable law and marketplace requirements.

36. No Authorized Dealer Representation

Unless Big Willy’s expressly states otherwise in writing, the sale of merchandise does not constitute a representation that:

  • Big Willy’s is an authorized dealer;
  • Buyer will become an authorized dealer;
  • Buyer is authorized by the manufacturer to sell on any particular platform; or
  • A manufacturer will honor a warranty for Buyer or Buyer’s customer.

37. Force Majeure

Big Willy’s shall not be responsible for delays or failure to perform caused by events outside its reasonable control, including:

  • Natural disasters;
  • Fire;
  • Flood;
  • Earthquake;
  • War;
  • Civil disturbance;
  • Government action;
  • Labor disputes;
  • Carrier disruption;
  • Port congestion;
  • Supply chain interruption;
  • Cyberattack;
  • Utility interruption;
  • Pandemic;
  • Transportation shortages; or
  • Similar events beyond reasonable control.

38. Governing Law

These Terms and transactions with Big Willy’s Wholesale shall be governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

39. Venue

To the extent legally permitted, any legal proceeding arising from a transaction with Big Willy’s shall be brought in a court of competent jurisdiction located in Los Angeles County, California.

I would have your attorney specifically review this section if you want to require arbitration instead of court litigation.

40. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect.

41. No Waiver

Big Willy’s failure to enforce any provision of these Terms does not waive Big Willy’s right to enforce that provision in the future.

42. Entire Agreement

These Terms, together with the applicable invoice, purchase order accepted by Big Willy’s, Refund Policy, shipping terms, and any written agreement signed or expressly accepted by Big Willy’s, constitute the agreement between Buyer and Big Willy’s regarding the applicable transaction.

If a separately signed written agreement conflicts with these Terms, the signed agreement will control to the extent of the conflict.

43. Changes to Terms

Big Willy’s may update these Terms from time to time.

The version applicable to a transaction is generally the version in effect when the applicable order is placed, unless otherwise agreed in writing.

44. Electronic Acceptance

Buyer agrees that electronic acceptance of these Terms has the same effect as a handwritten signature where permitted by law.

Acceptance may occur through:

  • Checking an acceptance box;
  • Completing checkout;
  • Paying an invoice;
  • Electronically approving an order;
  • Signing an agreement; or
  • Otherwise expressly agreeing to the transaction.

45. Contact Information

Questions regarding these Terms may be directed to:

Big Willy’s Wholesale
4617 South Alameda Street
Vernon, CA 90058

Email: sales@bigwillyswholesale.com